RETURN & EXCHANGE POLICY
How To Initiate A Return
Please contact service@uartify.com In your email, include:1) Your order number (you can find this in your order confirmation email/Message, if you have not received the confirmation email, you are welcome to register in to check the shipping status anytime)
2) The photo of the package you just received.
A member of our Customer Service team will reply to your message within 24 hours
*Please include a printout of your order confirmation email in the package for identification purposes. Alternatively, write your order # on the outside of the package in large, clear print (or print out a label).
If you need to cancel the order, please feel free to contact us within 24 hours after your purchase. Usually, we will start to customize and produce your product within 24 hours after you place your order. Once your order is shipped, it cannot be canceled.
For these cases, please contact us to send you the replacement package for Free.
1) Damaged package
2) Wrong item in the package
3) Shipping carriers lost the package.
Sure! We're 100% committed to making you happy. If you wish to return your item(s), please contact us with the reason of return, within 7 days from receiving your order (according to the delivery date on the tracking record, if applicable), and we will provide the return instructions in details! Returns without prior communication with us will not be accepted. Returns made will be refunded in your original form of payment. If the payment was made using credit / debit card or bank account, there might be a lead time required by PayPal (our credit card settlement service provider) to set up the credit transaction with your bank.
Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.
Limitation of Returns & Exchanges on specific products:
1.Customized products are your unique creative expressions. Returns on customized item(s) for reasons other than www.uartify.com error will be subject to a 50% processing fee on the refund amount (after adjustment of discount/shipping, if required).2.Shipping fee and express shipping fee are non-refundable.